Privacy Policy
Last updated: 28 April 2026
This privacy policy applies to the website operated by Zenith Renewables Limited and to enquiries made through this website, by telephone, email or other contact methods.
For the purposes of UK data protection law, Zenith Renewables Limited is the data controller for the personal information described in this policy.
Personal Information We May Collect
We only collect information that is relevant to handling your enquiry, providing our services, managing our business and improving our website.
Information you provide directly
- Your name.
- Email address.
- Telephone number.
- Property postcode and address details, where provided.
- Property type and project type.
- Information about your energy requirements, solar panels, battery storage, hybrid inverter needs or renewable energy goals.
- Messages, form submissions, email correspondence and telephone enquiry details.
- Any documents, images or project information you choose to send to us.
Information collected automatically
- IP address.
- Browser type and version.
- Device type and operating system.
- Pages visited, time spent on the website and referring pages.
- Cookie and analytics information, where enabled.
How We Use Your Personal Information
We may use your personal information to:
- Respond to your enquiry.
- Provide solar panel, battery storage, hybrid inverter or renewable energy advice.
- Prepare quotations, estimates and project recommendations.
- Arrange calls, appointments, surveys or site visits.
- Deliver installation, support and aftercare services.
- Manage customer relationships and service records.
- Send important service updates relating to your enquiry or project.
- Improve our website, forms, marketing and customer experience.
- Keep appropriate business, accounting and legal records.
- Protect our business, website and customers from misuse, fraud or security threats.
We will only send marketing emails or promotional updates where we have a lawful basis to do so. You can opt out of marketing communications at any time.
Our Lawful Bases for Processing
Under UK GDPR, organisations must have a lawful basis for using personal information. Common lawful bases include consent, contract, legal obligation and legitimate interests.
| Purpose | Personal information used | Lawful basis |
|---|---|---|
| Responding to enquiries and quote requests | Name, contact details, postcode, property type, enquiry details | Legitimate interests and/or steps before entering into a contract |
| Preparing quotations and project recommendations | Contact details, property information, energy requirements, project details | Contract or steps before entering into a contract |
| Delivering services and managing customer projects | Customer records, contact details, property details, project correspondence | Contract |
| Business administration, accounting and legal record keeping | Customer, invoice, payment and project records | Legal obligation and legitimate interests |
| Website analytics and performance monitoring | Cookie identifiers, device information, website usage data | Consent where required, or legitimate interests for essential/basic technical analytics |
| Marketing and promotional updates | Name, email address, phone number, marketing preferences | Consent or legitimate interests, depending on the context and applicable rules |
| Website security and fraud prevention | IP address, technical logs, security event data | Legitimate interests |
Where we rely on legitimate interests, we balance our business interests against your rights and freedoms.
Cookies, Analytics and Tracking
Our website may use cookies and similar technologies to make the website work, improve performance, understand how visitors use the site and support marketing activity.
Types of cookies we may use
- Essential cookies: required for the website to function correctly.
- Analytics cookies: help us understand website usage and improve performance.
- Marketing cookies: may be used to measure advertising performance or support remarketing.
- Functional cookies: remember choices or improve the website experience.
If non-essential cookies are used, they should only be set where appropriate consent has been obtained. You can usually control cookies through your browser settings or through any cookie banner provided on the website.
Who We May Share Your Information With
We do not sell your personal information. We may share information where necessary to run our business, respond to enquiries, deliver services or comply with legal obligations.
We may share personal information with:
- Employees, contractors or approved representatives working on behalf of Zenith Renewables Limited.
- Installation partners, surveyors or technical specialists where needed for your project.
- Website hosting, IT support, email, CRM, form and security providers.
- Payment, accounting, bookkeeping and professional advisers.
- Product suppliers, warranty providers or manufacturers where needed for product support.
- Regulators, public authorities, insurers or legal advisers where required.
International transfers
Some service providers may process information outside the UK. Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place, such as adequacy regulations or approved contractual protections.
How Long We Keep Your Information
We keep personal information only for as long as necessary for the purpose it was collected, including to respond to enquiries, provide services, meet legal obligations, resolve disputes and keep business records.
| Record type | Typical retention period |
|---|---|
| General website enquiries that do not become customers | Up to 24 months after the last contact, unless a longer period is needed for business or legal reasons |
| Customer project records | For the duration of the relationship and then normally up to 7 years for accounting, contractual and legal record purposes |
| Quotations and survey records | Usually up to 24 months, or longer where linked to a customer project |
| Invoices, payment and accounting records | Normally 6 to 7 years, depending on legal and tax requirements |
| Marketing consent records | For as long as consent remains valid, plus a reasonable period to evidence consent or suppression preferences |
| Website security logs | Usually between 30 days and 12 months, unless needed to investigate misuse or security incidents |
These periods may vary depending on the circumstances, including legal, insurance, accounting or dispute-related requirements.
Your Data Protection Rights
Under UK data protection law, you have rights over your personal information. These rights may include:
- The right to be informed about how your personal information is used.
- The right of access to your personal information.
- The right to ask for inaccurate information to be corrected.
- The right to ask for information to be erased in certain circumstances.
- The right to restrict processing in certain circumstances.
- The right to object to processing in certain circumstances.
- The right to data portability in certain circumstances.
- Rights relating to automated decision-making and profiling, where applicable.
- The right to withdraw consent where processing is based on consent.
You also have an absolute right to object to direct marketing.
To exercise your rights, contact us using the details below. We may need to verify your identity before responding.
How We Protect Personal Information
We use reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
These measures may include:
- Secure website hosting and access controls.
- Limiting access to personal information to people who need it.
- Using password-protected systems and administrative controls.
- Monitoring and maintaining website security.
- Working with reputable service providers.
No website or online service can be guaranteed completely secure. You should avoid sending highly sensitive information through website forms unless it is necessary.
Marketing Communications
We may contact you with updates, offers or renewable energy information where you have consented or where we are otherwise permitted to do so under applicable law.
You can opt out of marketing communications at any time by using the unsubscribe option where provided or by contacting us directly.
We will still be able to contact you about active enquiries, quotes, appointments, installations, service matters or legal/administrative issues.
Children’s Privacy
Our website and services are intended for adults, homeowners, landlords, businesses and property decision-makers. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our business, website, services or legal requirements.
The latest version will be published on this page with the updated date shown at the top.
Contact Us About Privacy
If you have any questions about this privacy policy or how we use your personal information, contact us:
You can also complain to the Information Commissioner’s Office if you are unhappy with how your personal information has been handled.